As a professional practitioner of conventional Mediation, I help resolving conflict between people inside the company or between members of the organisation and clients and suppliers. The sole aim of my intervention is to resolve conflict.
The process of Mediation results in the drafting of an Agreement that is being supervised by the Mediator. Other experts, like lawyers and technical experts, could be associated to this process in the sole interest of the Client.
Mediation is strictly confidential, as much as it is also:
- Speedily, it can take as little as a few days to complete the process;
- Efficient, in most cases, conflict does effectively end as a result of the Mediation;
- Cost-effective, Mediation costs little compared to the cost incurred by the more conventional forms of conflict management.
The intervention of the Mediator fits in well therefore with a durable & responsible management of personnel resources for the employer who is prepared to call upon the services of the Professional Mediator, such as me, who conducts a process of change using his posture of neutrality and impartiality.
Leonard Cohen, in his song “Anthem” put it so eloquently: Ring the bells that still can ring. Forget your perfect offering. There is a crack in everything. That is how the Light gets in. In my vision, the Light takes the form of the Mediation process. The role of the Mediator consists of finding that opening, however small and insignificant it may appear at first. One should therefore never give up hoping for change but rather act and extract oneself through “the crack”!
Training: I execute tailor-made packages for instance to explain what Conflict Resolution stands for or how your Managers can use it to their advantage.
Stephan Collins, Certified Mediator, EPMN France & Member of R.M.E. France